Remote Payments Integrations Specialist

Saasventurecapital; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Generous compensation and benefits

Transparency from leadership

Job summary

Tilled is seeking a Technical Operations Specialist to ensure successful partner integrations and smooth technical operations across the organization. This role bridges Engineering, Support, and Sales, providing deep technical expertise and resolving complex integration issues to keep internal teams focused on priorities.

The ideal candidate is hands-on, solutions-oriented, and comfortable across customer-facing and internal technical environments, with flexibility to work 8 am–5 pm,

Qualifications

• Experience working with APIs, integrations, and technical troubleshooting.
• Ability to read, understand, and reason through code and technical documentation.
• Strong problem-solving skills and comfort handling technical escalations.
• Experience supporting or collaborating with customer support teams.
• Clear communication skills, especially when explaining technical concepts to non-technical audiences.
• Ability to work cross-functionally in a fast-paced, remote environment.

Responsibilities

• Reviewing API requests, logs, and code to troubleshoot partner integration issues.
• Supporting the Support team by resolving escalated technical tickets.
• Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap.
• Developing or updating technical documentation, developer tooling, and integration examples.
• Managing Zendesk administrative features and optimizing ticket workflows.
• Joining Sales calls to provide technical expertise and implementation guidance.
• Acting as a subject matter expert across integrations, APIs, and internal systems.

Skills

APIs

Integrations

Technical troubleshooting

Cross-functional collaboration

Code reading

Clear communication

Tools

Zendesk

Job description

Tilled is seeking a Technical Operations Specialist to ensure successful partner integrations and smooth technical operations across the organization. This role bridges Engineering, Support, and Sales, providing deep technical expertise and resolving complex integration issues to keep internal teams focused on priorities.

The ideal candidate is hands-on, solutions-oriented, and comfortable across customer-facing and internal technical environments, with flexibility to work 8 am–5 pm,