Operations Technical Specialist

Saasventurecapital; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Generous compensation and benefits

Transparency from leadership

Job summary

Tilled is seeking a Technical Operations Specialist to ensure successful partner integrations and smooth technical operations across the organization. This role bridges Engineering, Support, and Sales, providing deep technical expertise and resolving complex integration issues to keep internal teams focused on priorities.

The ideal candidate is hands-on, solutions-oriented, and comfortable across customer-facing and internal technical environments, with flexibility to work 8 am–5 pm,

Qualifications

• Experience working with APIs, integrations, and technical troubleshooting.
• Ability to read, understand, and reason through code and technical documentation.
• Strong problem-solving skills and comfort handling technical escalations.
• Experience supporting or collaborating with customer support teams.
• Clear communication skills, especially when explaining technical concepts to non-technical audiences.
• Ability to work cross-functionally in a fast-paced, remote environment.

Responsibilities

• Reviewing API requests, logs, and code to troubleshoot partner integration issues.
• Supporting the Support team by resolving escalated technical tickets.
• Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap.
• Developing or updating technical documentation, developer tooling, and integration examples.
• Managing Zendesk administrative features and optimizing ticket workflows.
• Joining Sales calls to provide technical expertise and implementation guidance.
• Acting as a subject matter expert across integrations, APIs, and internal systems.

Skills

APIs

Integrations

Technical troubleshooting

Cross-functional collaboration

Code reading

Clear communication

Tools

Zendesk

Job description

We are:

• A growing team made up of innovators, creative minds, extroverts, introverts, and pet lovers who share a common goal: to change the payments landscape for the better with PayFac-as-a-Service.
• A software platform that provides B2B SaaS companies and ISVs with all the benefits of becoming a Payment Facilitator, without the stress, hassle, etc. etc. (you get the deal) to become a Payment Facilitator.

You are:

• Authorized to work in the United States and a resident in a United States time zone.
• Comfortable with remote work.
• We are not sponsoring Visas for this role.

Position Summary:

The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.

A day in the life as a Technical Integrations Specialist may include:

• Reviewing API requests, logs, and code to troubleshoot partner integration issues
• Supporting the Support team by resolving escalated technical tickets
• Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
• Developing or updating technical documentation, developer tooling, and integration examples
• Managing Zendesk administrative features and optimizing ticket workflows
• Joining Sales calls to provide technical expertise and implementation guidance
• Acting as a subject matter expert across integrations, APIs, and internal systems

Typical Hours for this Position:

You must be flexible to work between the hours of 8 am to 5 pm, Monday-Friday.

What You Have:

• Experience working with APIs, integrations, and technical troubleshooting
• Ability to read, understand, and reason through code and technical documentation
• Strong problem-solving skills and comfort handling technical escalations
• Experience supporting or collaborating with customer support teams
• Clear communication skills, especially when explaining technical concepts to non-technical audiences
• Ability to work cross-functionally in a fast-paced, remote environment

What You May Have:

• Experience in a technical implementation, solutions engineering, or integration-focused role
• Familiarity with Zendesk administration or similar ticketing systems
• Experience supporting sales or pre-sales technical discussions
• Background working in fintech, payments, APIs, or developer-first platforms
• Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap

  What We Have:

  • Office space in Boulder, CO
  • Remote work environment
  • Resources to support remote work
  • Generous compensation and benefits
  • Transparency that trickles down from the C-Level
  • Experts in the payments field that can get you up to speed with PayFac-as-a-Service

  Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.