Remote Solutions Engineer - Payments & API Integration

Caraa; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Pockyt is seeking a Solutions Engineer who lives at the intersection of API, merchant, and internal engineering — the go-to person for merchant integrations and production issues. You will own sandbox environments, debug signature and payload errors, and translate cryptic logs into clear fixes.

This fully remote role targets LATAM-based professionals with overlap to US business hours, working daily with Engineering, Compliance, and Product to keep merchants unblocked and documentation up to date.

Qualifications

• 3+ years of experience in a solutions engineering, technical support, or implementation role—ideally in payments or fintech.
• Strong hands-on experience with REST APIs: reading logs, debugging auth/signature issues, building and sharing Postman collections.
• Comfortable being the technical point of contact for external merchants—patient, clear, and precise under pressure.
• Fluent in English.
• Solid understanding of payment flows: payouts, payins, virtual accounts, and reconciliation basics.
• Strong documentation habits—from onboarding to production.

Responsibilities

• Own end-to-end technical onboarding for new merchant integrations: sandbox setup, credential provisioning, and production go-live support.
• Debug API integration issues in real time—signature/auth errors, payload validation, webhook failures—partnering with engineering to root-cause and resolve.
• Build and maintain Postman collections, sample payloads, and merchant-facing integration guides for Checkout, Payouts, and Virtual Account flows.
• Support cross-border payment nuances and keep documentation current as rules change.
• Maintain and continuously update Pockyt's Solutions documentation (Confluence) — current gaps, workarounds, and product limitations.
• Triage and route production issues, working with Engineering to distinguish platform bugs from integration errors.
• Communicate technical blockers and product limitations clearly to merchants and internal stakeholders.
• Support KYC/KYB and compliance-adjacent questions during onboarding, looping in Compliance when documentation is required.
• Contribute to internal tooling and demo environments that speed up future integrations.

Skills

REST APIs

Postman collections

Technical communication

English fluency

Tools

Confluence

Jira

Job description

Pockyt is seeking a Solutions Engineer who lives at the intersection of API, merchant, and internal engineering — the go-to person for merchant integrations and production issues. You will own sandbox environments, debug signature and payload errors, and translate cryptic logs into clear fixes.

This fully remote role targets LATAM-based professionals with overlap to US business hours, working daily with Engineering, Compliance, and Product to keep merchants unblocked and documentation up to date.