Remote API & Integrations Specialist

Tilled; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Office space in Boulder, CO

Remote work environment

Resources to support remote work

Generous compensation and benefits

Transparent leadership

Job summary

Tilled is seeking a Technical Integrations Specialist to bridge Engineering, Support, and Sales, ensuring smooth partner integrations and robust technical operations. The role is hands-on, solutions-focused, and comfortable working across customer-facing and internal environments.

A day in this role includes troubleshooting API requests, supporting escalated tickets, updating docs, and collaborating on enhancements across the product.

Qualifications

• Experience with APIs, integrations, and troubleshooting complex issues.
• Ability to read and reason about code and technical documentation.
• Strong problem-solving skills and comfort handling escalations.
• Experience supporting or collaborating with customer support teams.
• Clear communication when explaining technical concepts to non-technical audiences.
• Ability to work cross-functionally in a fast-paced, remote environment.

Responsibilities

• Reviewing API requests, logs, and code to troubleshoot partner integration issues
• Supporting the Support team by resolving escalated technical tickets
• Collaborating with Engineering to address bugs, update dependencies, or implement improvements outside the roadmap
• Developing or updating technical documentation, developer tooling, and integration examples
• Managing Zendesk administrative features and optimizing ticket workflows
• Joining Sales calls to provide technical expertise and implementation guidance
• Acting as a subject matter expert across integrations, APIs, and internal systems

Skills

APIs & integrations

Technical troubleshooting

Cross-functional collaboration

Customer-support collaboration

Clear communication

Remote work adaptation

Tools

Zendesk

Job description

Tilled is seeking a Technical Integrations Specialist to bridge Engineering, Support, and Sales, ensuring smooth partner integrations and robust technical operations. The role is hands-on, solutions-focused, and comfortable working across customer-facing and internal environments.

A day in this role includes troubleshooting API requests, supporting escalated tickets, updating docs, and collaborating on enhancements across the product.