Operations Technical Specialist

Tilled; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Office space in Boulder, CO

Remote work environment

Resources to support remote work

Generous compensation and benefits

Transparent leadership

Job summary

Tilled is seeking a Technical Integrations Specialist to bridge Engineering, Support, and Sales, ensuring smooth partner integrations and robust technical operations. The role is hands-on, solutions-focused, and comfortable working across customer-facing and internal environments.

A day in this role includes troubleshooting API requests, supporting escalated tickets, updating docs, and collaborating on enhancements across the product.

Qualifications

• Experience with APIs, integrations, and troubleshooting complex issues.
• Ability to read and reason about code and technical documentation.
• Strong problem-solving skills and comfort handling escalations.
• Experience supporting or collaborating with customer support teams.
• Clear communication when explaining technical concepts to non-technical audiences.
• Ability to work cross-functionally in a fast-paced, remote environment.

Responsibilities

• Reviewing API requests, logs, and code to troubleshoot partner integration issues
• Supporting the Support team by resolving escalated technical tickets
• Collaborating with Engineering to address bugs, update dependencies, or implement improvements outside the roadmap
• Developing or updating technical documentation, developer tooling, and integration examples
• Managing Zendesk administrative features and optimizing ticket workflows
• Joining Sales calls to provide technical expertise and implementation guidance
• Acting as a subject matter expert across integrations, APIs, and internal systems

Skills

APIs & integrations

Technical troubleshooting

Cross-functional collaboration

Customer-support collaboration

Clear communication

Remote work adaptation

Tools

Zendesk

Job description

Position Summary:

The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands‑on, solutions‑oriented, and comfortable operating across customer-facing and internal technical environments.

A day in the life as a Technical Integrations Specialist may include:

• Reviewing API requests, logs, and code to troubleshoot partner integration issues
• Supporting the Support team by resolving escalated technical tickets
• Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
• Developing or updating technical documentation, developer tooling, and integration examples
• Managing Zendesk administrative features and optimizing ticket workflows
• Joining Sales calls to provide technical expertise and implementation guidance
• Acting as a subject matter expert across integrations, APIs, and internal systems

Typical Hours for this Position:

You must be flexible to work between the hours of 8 am to 5 pm, Monday‑Friday.

What You Have:

• Experience working with APIs, integrations, and technical troubleshooting
• Ability to read, understand, and reason through code and technical documentation
• Strong problem‑solving skills and comfort handling technical escalations
• Experience supporting or collaborating with customer support teams
• Clear communication skills, especially when explaining technical concepts to non‑technical audiences
• Ability to work cross‑functionally in a fast‑paced, remote environment

What You May Have:

• Experience in a technical implementation, solutions engineering, or integration-focused role
• Familiarity with Zendesk administration or similar ticketing systems
• Experience supporting sales or pre‑sales technical discussions
• Background working in fintech, payments, APIs, or developer‑first platforms
• Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap

What We Have:

• Office space in Boulder, CO
• Remote work environment
• Resources to support remote work
• Generous compensation and benefits
• Transparency that trickles down from the C‑Level
• Experts in the payments field that can get you up to speed with PayFac‑as‑a‑Service

Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.