Remote Payment Operations Specialist: Chargebacks & KPIs

Coinscapture; Santa Barbara (CA); Remote; USD 57,000 - 69,000; Full time

Job summary

FastSpring is a fully remote company in the United States seeking a Payment Operations Specialist to support the health of our payment ecosystem. You will help manage chargebacks, monitor performance KPIs, and resolve issues across multiple processors and regions, partnering with internal teams to reduce risk and improve the seller experience.

This entry-to-early career role offers growth into payments, risk, and fraud areas, with opportunities to learn and advance in a fast-paced, globally

Qualifications

• 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
• Basic understanding of card payments and the chargeback lifecycle.
• Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus.
• Strong attention to detail and ability to follow documented processes.
• Strong organizational and communication skills.
• Interest in learning more about risk, fraud, and payment optimization.

Responsibilities

• Assist with the end-to-end chargeback process, including preparing and submitting representments.
• Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
• Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
• Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
• Support Tier I–II payment-related inquiries from sellers and internal teams.
• Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
• Help document and maintain SOPs for chargebacks and payment operations.

Skills

Payment operations

Chargebacks

KPI tracking

Documentation

Communication

Tools

Dashboards

Payment processors

Job description

FastSpring is a fully remote company in the United States seeking a Payment Operations Specialist to support the health of our payment ecosystem. You will help manage chargebacks, monitor performance KPIs, and resolve issues across multiple processors and regions, partnering with internal teams to reduce risk and improve the seller experience.

This entry-to-early career role offers growth into payments, risk, and fraud areas, with opportunities to learn and advance in a fast-paced, globally