Remote Payment Operations Specialist - Chargebacks

Remote Genie; Santa Barbara, Austin (CA, TX); Remote; USD 57,000 - 69,000; Full time

Job summary

FastSpring is seeking a Payment Operations Specialist to support day-to-day health of its payment ecosystem for 2,500+ sellers. The role focuses on chargeback management, KPI tracking, and issue resolution across multiple processors and regions.

Entry-to-early career with growth opportunities in payments, risk, and fraud. Responsibilities include preparing representments, monitoring KPIs, collecting documentation, and maintaining SOPs.

Qualifications

• 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
• Basic understanding of card payments and the chargeback/dispute lifecycle.
• Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus.
• Strong attention to detail and ability to follow documented processes.
• Strong organizational and communication skills.
• Interest in learning more about risk, fraud, and payment optimization.
• We welcome candidates from a range of backgrounds and experiences who bring fresh perspective to payment operations challenges.
• Comfortable working with data, dashboards, and spreadsheets.
• Familiarity with payment processor dashboards or dispute management tools is a plus.
• Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment.

Responsibilities

• Assist with the end-to-end chargeback process, including preparing and submitting representments.
• Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
• Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
• Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
• Support Tier I-II payment-related inquiries from sellers and internal teams.
• Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
• Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.

Skills

Chargebacks

KPI tracking

Customer support

Data dashboards

Payment processors

Attention to detail

Job description

FastSpring is seeking a Payment Operations Specialist to support day-to-day health of its payment ecosystem for 2,500+ sellers. The role focuses on chargeback management, KPI tracking, and issue resolution across multiple processors and regions.

Entry-to-early career with growth opportunities in payments, risk, and fraud. Responsibilities include preparing representments, monitoring KPIs, collecting documentation, and maintaining SOPs.