Remote Patient Support Specialist (Spanish/English)

Telemedi; United States; Remote; USD 36,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Dynamic startup environment

Unlimited telemedicine access

Job summary

Telemedi is seeking a Customer Service Specialist fluent in Spanish and English to join our remote-first team. Deliver outstanding customer experience to individuals and business clients by calls and mail, and register patients for visits while helping them find physical clinics.

You will contact clinics to book visits, collect comments from clients and doctors, and handle complaints to physicians. Proficiency with Office software and prior customer or patient service experience are required;

Qualifications

• Serbian language - native.
• Empathetic, understanding, and discreet.
• Accurate and organized.
• Communicative knowledge of English.
• Knowledge of the Office system.
• Experienced in customer or patient service.

Responsibilities

• Deliver superior customer experience to individuals and business clients by calls and mail.
• Register patients for visits and provide them with help in looking for physical clinics.
• Contact clinics in order to book visit for patients.
• Collect comments from clients and doctors.
• Handle complaints, reporting irregularities and deficiencies in consultations to physicians.
• Take care of the proper circulation of medical documentation.

Skills

Empathetic

Organized

English communication

Customer service

Discretion

Tools

MS Office

Job description

Telemedi is seeking a Customer Service Specialist fluent in Spanish and English to join our remote-first team. Deliver outstanding customer experience to individuals and business clients by calls and mail, and register patients for visits while helping them find physical clinics.

You will contact clinics to book visits, collect comments from clients and doctors, and handle complaints to physicians. Proficiency with Office software and prior customer or patient service experience are required;