Bilingual Medical Receptionist (Remote)

Confidential; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Confidential is seeking a bilingual Medical Receptionist to join its remote patient services team. The role emphasizes clear communication, efficient coordination, and front-office support from a remote setting.

You will manage patient inquiries, schedule appointments, verify insurance, and maintain EMR records with accuracy while delivering compassionate service to patients across healthcare systems and digital tools.

Qualifications

• Fluent in English and Spanish with strong verbal and written communication.
• Healthcare experience, especially in scheduling and EMR/EHR systems.
• Proficient data entry and navigation of computer tools.
• Experience with Outlook and Word is required.
• Empathy, professionalism and patient-focused service are essential.

Responsibilities

• Answer a high volume of calls and direct inquiries appropriately.
• Provide professional customer service to patients by phone.
• Schedule appointments and coordinate transportation as needed.
• Communicate with patients, team members and vendors clearly.
• Enter and maintain patient information in EMR systems and databases.
• Answer questions and provide clinic locations and hours.
• Verify insurance details with providers.

Skills

Bilingual English/Spanish

Customer service

Appointment scheduling

EMR/EHR familiarity

Data entry

Microsoft Outlook & Word

Education

High School Diploma or GED

Tools

EMR/EHR systems

Microsoft Office

Job description

A healthcare organization is seeking a bilingual and patient-focused Medical Receptionist to support its remote patient services team. This role is ideal for candidates with strong communication skills, healthcare administration experience, and a passion for improving patient experiences through efficient coordination and support.

The successful candidate will manage patient communications, schedule appointments, verify insurance information, and provide front office assistance remotely. This position requires fluency in English and Spanish, excellent customer service skills, and the ability to work effectively with healthcare systems and digital tools.

Key Responsibilities:

• Answer a high volume of incoming calls and direct inquiries appropriately.
• Provide professional and compassionate customer service to patients through telephone communication.
• Manage patient appointment scheduling and coordinate transportation arrangements when required.
• Communicate effectively with patients, clients, team members, and third-party vendors.
• Enter and maintain accurate patient information in Electronic Medical Records (EMR) systems and databases.
• Respond to patient questions and provide information regarding clinic locations and operating hours.
• Verify patient insurance details by communicating with health insurance providers.
• Support a positive patient experience through attentive and reliable service.

Requirements:

• High School Diploma or GED.
• Previous healthcare experience, especially with appointment scheduling and EMR/EHR systems.
• Strong computer skills, including data entry, screen navigation, and keyboarding.
• Proficiency with Microsoft Outlook and Microsoft Word.
• Excellent verbal and written communication skills.
• Demonstrated empathy, professionalism, and compassion when assisting patients.
• Fluent in both English and Spanish.
• Ability to provide two monitors (minimum 22 inches each) with HDMI and DisplayPort connectivity.

Strong knowledge of:

• Healthcare Administration and Patient Coordination
• Appointment Scheduling and Insurance Verification
• EMR/EHR Systems, Data Entry, and Microsoft Office Tools

Benefits:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Flexible spending accounts.
• Employee wellness programs.
• Career development opportunities.