Tier 1 Healthcare Support Specialist (Remote)

Junction; United States; A distancia; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.

As a customer support specialist, you will handle calls, manage the Tier 1 queue, and document outcomes so teammates can act without follow-up.

Formación

• 4+ years in customer support, call center, or BPO supporting US-based clients.
• Clear, confident on the phone in English.
• Process-driven and exact, handling sensitive patient information with care.

Responsabilidades

• Call labs and partners to sort out turnaround times, results status, and redraws
• Run the Tier 1 call-request queue, prioritize by urgency, and hit response-time targets
• Document every outcome so teammates can act without follow-up

Conocimientos

Customer support

Call center

US-based clients

Descripción del empleo

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.

As a customer support specialist, you will handle calls, manage the Tier 1 queue, and document outcomes so teammates can act without follow-up.