Remote Patient Support Specialist (After Training)

Expivia Interaction Marketing Group Inc.; Erie (Erie County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Remote after training

Health insurance after 60 days

Paid holidays

Paid in-person training

Job summary

Expivia Interaction Marketing Group Inc. is seeking a Patient Support professional to join our team near Erie, PA.

After hands-on training at our Erie office, you will transition to a fully remote role, handling inbound calls from patients, families, and provider offices and assisting with scheduling and information needs. You will document interactions accurately, maintain confidentiality, and adapt your tone to be professional with providers and empathetic with patients.

Qualifications

• High School Diploma or GED required.
• Must be able to attend a required, paid ~3-week in-person training at our Erie, PA office before transitioning to remote work
• Previous customer service, call center, healthcare, or related experience preferred
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Reliable high-speed internet and a dedicated, distraction-free home workspace (for the remote portion)

Responsibilities

• Professionally answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen carefully to understand each caller's needs and provide accurate, clear information
• Adjust your tone and approach to fit the caller — professional and precise with provider offices, warm and empathetic with patients and families
• Partner with internal teams to help resolve scheduling, benefits, and account questions
• Accurately document every interaction while maintaining strict confidentiality
• Use good judgment to resolve issues, knowing when to bring in a colleague for more complex situations

Job description

Expivia Interaction Marketing Group Inc. is seeking a Patient Support professional to join our team near Erie, PA.

After hands-on training at our Erie office, you will transition to a fully remote role, handling inbound calls from patients, families, and provider offices and assisting with scheduling and information needs. You will document interactions accurately, maintain confidentiality, and adapt your tone to be professional with providers and empathetic with patients.