Remote Customer Service Representative – Healthcare

Expivia Interaction Marketing Group Inc.; Erie (Erie County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Remote after training

Health insurance after 60 days

Paid holidays

Paid in-person training

Job summary

Expivia Interaction Marketing Group Inc. is seeking a Patient Support professional to join our team near Erie, PA.

After hands-on training at our Erie office, you will transition to a fully remote role, handling inbound calls from patients, families, and provider offices and assisting with scheduling and information needs. You will document interactions accurately, maintain confidentiality, and adapt your tone to be professional with providers and empathetic with patients.

Qualifications

• High School Diploma or GED required.
• Must be able to attend a required, paid ~3-week in-person training at our Erie, PA office before transitioning to remote work
• Previous customer service, call center, healthcare, or related experience preferred
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Reliable high-speed internet and a dedicated, distraction-free home workspace (for the remote portion)

Responsibilities

• Professionally answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen carefully to understand each caller's needs and provide accurate, clear information
• Adjust your tone and approach to fit the caller — professional and precise with provider offices, warm and empathetic with patients and families
• Partner with internal teams to help resolve scheduling, benefits, and account questions
• Accurately document every interaction while maintaining strict confidentiality
• Use good judgment to resolve issues, knowing when to bring in a colleague for more complex situations

Job description

Remote After Training | Erie, PA Area Only

Pay: $14–$16 per hour, based on experience

Schedule: Full-Time | Monday–Friday

Work From Home. Help Patients. Grow With Expivia.

At Expivia, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional experiences every day.

We're looking for compassionate, detail-oriented professionals near Erie, PA to join our growing patient support team. After a hands-on training period at our Erie office, you'll transition to a fully remote role — helping patients, families, and healthcare partners get the information and support they need. If you enjoy problem-solving and making a difference every day, we'd love to hear from you.

Key Offerings

• No Cold Calling
• No Sales
• Paid In-Person Training
• Remote After ~3-Week Training in Erie, PA
• Open To candidates Who Can Attend In-Person Training in Erie, PA

Why You'll Love Working at Expivia

• Remote Work After Training
• Competitive Pay: $14-$16 per hour
• Paid In-Person Training (Approx. 3 Weeks, Erie, PA)
• Health Insurance Available After 60 Days
• Paid Holidays
• Supportive Leadership & Team Environment
• Ongoing Coaching & Development
• Career Growth Opportunities

What You'll Do

• Professionally answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen carefully to understand each caller's needs and provide accurate, clear information
• Adjust your tone and approach to fit the caller — professional and precise with provider offices, warm and empathetic with patients and families
• Partner with internal teams to help resolve scheduling, benefits, and account questions
• Accurately document every interaction while maintaining strict confidentiality
• Use good judgment to resolve issues, knowing when to bring in a colleague for more complex situations

What We're Looking For

• Compassionate and patient, especially when supporting people navigating healthcare needs
• Excellent communicators and active listeners
• Comfortable adapting their tone between professional and empathetic conversations
• Strong problem-solvers with good judgment
• Comfortable using multiple computer systems at once
• Dependable, organized, and detail-oriented
• Self-motivated and successful working independently from home

Minimum Qualifications

• High School Diploma or GED required
• Must be able to attend a required, paid ~3-week in-person training at our Erie, PA office before transitioning to remote work
• Previous customer service, call center, healthcare, or related experience preferred
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Reliable high-speed internet and a dedicated, distraction-free home workspace (for the remote portion)