Remote Health Benefits Support Specialist

Expivia Interaction Marketing Group Inc.; Erie (Erie County); Remote; USD 20,000 - 22,000; Full time

Benefits offered by this job

Health insurance after 60 days

Equipment provided

No weekends

Job summary

Expivia Interaction Marketing Group is hiring full-time Customer Service Representatives to support members with Health Savings Accounts and other healthcare benefit accounts. After three weeks of paid, hands-on training at our Erie, PA office, you’ll work from home, Monday through Friday, with equipment provided.

You’ll handle inbound calls, chats, and emails about balances, transactions, and eligible expenses.

Qualifications

• High school diploma or GED required.
• Must pass a background check.
• Must attend 3 weeks of in-person training at our Erie, PA office.
• Customer service, call center, retail, banking, or healthcare experience preferred, but not required.
• Comfortable using a computer and navigating multiple programs at once.
• Reliable high-speed internet (equipment provided).

Responsibilities

• Answer inbound calls from members with questions about Health Savings Accounts, balances, contributions, transactions, eligible expenses, and card questions.
• Help members with related benefit programs (FSAs, HRAs, COBRA).
• Support members through phone, live chat, and email.
• Make follow-up calls and callbacks to resolve open questions.
• Guide members through online account tools and self-service options.
• Document every interaction accurately in our systems.
• Protect members' personal and financial information.
• Deliver a friendly, professional experience on every call.

Skills

Customer service

Call center experience

Healthcare knowledge

Education

High school diploma or GED

Tools

Computer

Job description

Expivia Interaction Marketing Group is hiring full-time Customer Service Representatives to support members with Health Savings Accounts and other healthcare benefit accounts. After three weeks of paid, hands-on training at our Erie, PA office, you’ll work from home, Monday through Friday, with equipment provided.

You’ll handle inbound calls, chats, and emails about balances, transactions, and eligible expenses.