Remote Patient Support Specialist

Alliance Family Health Center Inc; Charlotte (NC); Remote; USD 32,000 - 42,000; Full time

Job summary

Alliance Family Health Center Inc is seeking a dedicated Customer Service Representative to support patients with inquiries, schedule appointments, and maintain accurate records while delivering compassionate service.

You will handle incoming calls, emails, and messages, provide clear information about services, and collaborate with teams to resolve concerns with timely follow-up in a remote work setting.

Strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed and accurate records of all patient interactions.
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up.
• Support a positive patient experience through clear and compassionate communication.

Skills

Microsoft Office

Medical terminology

Calm under pressure

Team player

Education

High school diploma or equivalent

Job description

Alliance Family Health Center Inc is seeking a dedicated Customer Service Representative to support patients with inquiries, schedule appointments, and maintain accurate records while delivering compassionate service.

You will handle incoming calls, emails, and messages, provide clear information about services, and collaborate with teams to resolve concerns with timely follow-up in a remote work setting.

Strong communication and computer skills are essential.