Health & Wellness Customer Support Specialist

Alliance Family Health Center Inc; Minneapolis (MN); On-site; USD 38,000 - 55,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a Customer Support Specialist to deliver outstanding service to patients and clients. You will respond to inquiries by phone, email, and chat, provide product information, and help customers navigate services in a health-focused environment.

The role emphasizes clear communication, problem solving, empathy, and the ability to thrive in a fast-paced setting. You will document interactions, support account and billing questions, and escalate issues

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of the health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Skills

Excellent communication

Problem solving

Empathetic demeanor

Fast-paced environment

Customer service experience

Health and wellness knowledge

Job description

Alliance Family Health Center Inc. is seeking a Customer Support Specialist to deliver outstanding service to patients and clients. You will respond to inquiries by phone, email, and chat, provide product information, and help customers navigate services in a health-focused environment.

The role emphasizes clear communication, problem solving, empathy, and the ability to thrive in a fast-paced setting. You will document interactions, support account and billing questions, and escalate issues