Customer Service Representative

Alliance Family Health Center Inc; Los Angeles (CA); Remote; USD 22,000 - 33,000; Full time

Job summary

Alliance Family Health Center Inc in Los Angeles is seeking a Customer Service Representative to support patients by handling inquiries, scheduling appointments, and providing accurate information about available services.

You will maintain detailed patient records, collaborate with internal teams, and uphold a compassionate, patient-centered experience while working remotely with supportive staff.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Excellent verbal and written communication.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy
• Schedule appointments and assist with patient service requests
• Provide accurate information about healthcare services
• Maintain detailed and accurate records of all patient interactions
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up
• Support a positive patient experience through clear and compassionate communication

Skills

Communication

Problem-solving

Interpersonal skills

Remote work

Medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our patients and assisting with inquiries and concerns.

Responsibilities:

• Handle incoming calls, emails, and messages from patients with professionalism and empathy

• Schedule appointments and assist with patient service requests

• Provide accurate information about healthcare services

• Maintain detailed and accurate records of all patient interactions

• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up

• Support a positive patient experience through clear and compassionate communication

Qualifications:

• High school diploma or equivalent

• 1-2 years of experience in customer service or a related field

• Excellent verbal and written communication skills

• Strong problem-solving and interpersonal skills

• Ability to work independently in a remote setting

• Proficiency with computers and communication tools

• Passion for helping others and providing high-quality service

Skills:

• Proficient in Microsoft Office Suite
• Knowledge of medical terminology is a plus
• Ability to remain calm and professional in stressful situations
• Team player with a positive attitude

Join a dedicated team focused on patient-centered care.