Remote Patient Support Specialist

Alliance Family Health Center Inc; Boise (ID); Remote; USD 36,000 - 48,000; Full time

Job summary

Alliance Family Health Center Inc seeks a dedicated Customer Service Representative to join our team. You will handle patient inquiries with professionalism and empathy, schedule appointments, and provide accurate information about healthcare services.

You will maintain detailed records of patient interactions, collaborate with internal teams to resolve concerns, and support a positive patient experience through clear, compassionate communication. Remote-friendly role in Boise, Idaho.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed and accurate records of all patient interactions.
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up.
• Support a positive patient experience through clear and compassionate communication.

Skills

Verbal and written communication

Problem-solving

Interpersonal skills

Independent work in remote setting

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Computer literacy

Job description

Alliance Family Health Center Inc seeks a dedicated Customer Service Representative to join our team. You will handle patient inquiries with professionalism and empathy, schedule appointments, and provide accurate information about healthcare services.

You will maintain detailed records of patient interactions, collaborate with internal teams to resolve concerns, and support a positive patient experience through clear, compassionate communication. Remote-friendly role in Boise, Idaho.