Remote Patient Support Operations Supervisor

Amgen SA; Tampa (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Retirement and Savings Plan

Medical, dental and vision coverage

Life and disability insurance

Flexible spending accounts

Discretionary annual bonus

Stock-based long-term incentives

Award-winning time-off plans

Remote and hybrid work options

Job summary

Amgen is seeking a Patient Support Program Operations Supervisor to lead HUB Services within Patient Access in the United States. The role oversees day-to-day operations of agents, ensuring service delivery aligns with program requirements and contracts.

You will guide performance, participate in hiring/termination processes, and help develop training materials while driving continuous program improvements.

Qualifications

• Doctorate degree or higher required and relevant leadership experience.
• Experience managing people and leading teams, projects, or programs.

Responsibilities

• Monitor daily productivity and quality metrics to meet or exceed standards.
• Conduct routine performance reviews and provide feedback to direct reports.

Skills

Leadership experience

People management

Customer service

Team leadership

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma

Job description

Amgen is seeking a Patient Support Program Operations Supervisor to lead HUB Services within Patient Access in the United States. The role oversees day-to-day operations of agents, ensuring service delivery aligns with program requirements and contracts.

You will guide performance, participate in hiring/termination processes, and help develop training materials while driving continuous program improvements.