Patient Access HUB Operations Leader (Remote/Hybrid)

Amgen; Tampa (FL); Hybrid; USD 132,000 - 178,000; Full time

Benefits offered by this job

Total Rewards Plan

Bonus program

Flexible work models

Job summary

Amgen in Tampa seeks a Patient Support Program Operations Supervisor to lead HUB services, oversee agents, and ensure service quality. You will monitor metrics, coach staff, and assist with hiring, training, and process improvements.

The role supports flexible work arrangements with a comprehensive benefits package and a competitive salary range. Expect collaboration across departments to optimize patient access programs.

Qualifications

• Doctorate or Master’s with 3+ years in customer service/leadership
• Experience directly managing people or leading teams, projects, or programs
• Knowledge of reimbursement, patient assistance programs, and healthcare processes (preferred)

Responsibilities

• Oversee day-to-day HUB services operations and agent performance
• Monitor productivity and quality metrics; conduct performance reviews
• Coach staff and participate in hiring/termination decisions
• Develop training materials and ensure SOP compliance
• Identify issues and implement continuous program improvements

Skills

People management

Leadership

Team coaching

Performance feedback

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma/GED

Job description

Amgen in Tampa seeks a Patient Support Program Operations Supervisor to lead HUB services, oversee agents, and ensure service quality. You will monitor metrics, coach staff, and assist with hiring, training, and process improvements.

The role supports flexible work arrangements with a comprehensive benefits package and a competitive salary range. Expect collaboration across departments to optimize patient access programs.