Remote Patient Access & Support Supervisor

Cardinal Health; Northern (KY); Hybrid; USD 68.000 - 87.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Parental leave

Wellness programs

Zusammenfassung

Cardinal Health is seeking a Supervisor, Access and Patient Support to lead a 100% remote patient access team. You will oversee inbound/outbound operations, develop SOPs, and monitor KPIs, driving excellent customer service for complex hub services.

The role requires a Bachelor's degree or equivalent, leadership experience in a call center, strong communication, and a proactive, organized approach. Flexibility to cover early/later shifts is required.

Qualifikationen

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-3 years proven experience in a leadership position within a call center preferred, exposure to customer service
• Strong communication and customer service skills, (written and verbal)
• Excellent leadership, troubleshooting, time management, and problem-solving skills
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
• Highly organized by utilizing time management skills
• Commitment to the continued development of oneself and team members
• Ability to lead and engage remote employees
• Shift flexibility required if coverage is needed on an early/later shift

Aufgaben

• Collaboratively oversees daily operations for an inbound and outbound patient access support team.
• Ability to maintain development/training goals for team members in a 100% remote setting.
• Responsible for creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program.
• Responsible for conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
• Manages workflow within assigned team to ensure efficient customer service operations.
• Monitors inbound calls and workgroups, and tracks key performance indicators such as abandonment rate, Service Level, After Call Survey and First Call Resolution.
• Responsible for testing/solutioning/approving program changes including those related to technology, platform upgrades and modifications to program business rules.
• Meets regularly with Manager to discuss team performance and people management considerations.
• Assists the Manager in implementing new policies and procedures.
• Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching, development and feedback on both performance and goal setting.
• Responsible for managing Workday tasks; approvals timecards, PTO, etc.
• Comply with all Local, State, and Federal laws and regulations as they pertain to services provided by the Company.
• This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
• Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.
• Manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.
• Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
• Other duties as assigned.

Kenntnisse

Leadership experience

Remote team management

Communication skills

Time management

Problem solving

Ausbildung

Bachelor's degree in related field

Tools

Workday

Jobbeschreibung

Cardinal Health is seeking a Supervisor, Access and Patient Support to lead a 100% remote patient access team. You will oversee inbound/outbound operations, develop SOPs, and monitor KPIs, driving excellent customer service for complex hub services.

The role requires a Bachelor's degree or equivalent, leadership experience in a call center, strong communication, and a proactive, organized approach. Flexibility to cover early/later shifts is required.