Patient Support Program Operations Supervisor (Hub Services/Patient Access)

BioSpace; Tampa (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive employee benefits package

Discretionary annual bonus program

Flexible work models

Comprehensive benefits package

Job summary

A leading biotechnology company is seeking a Patient Support Program Operations Supervisor to drive transformation in patient services. This role involves managing team performance, coaching staff, and ensuring program effectiveness. Ideal candidates should have a strong background in customer service and leadership, with relevant educational qualifications. Experience in healthcare settings is preferred. This position offers a comprehensive benefits package and opportunities for career development.

Qualifications

• Directly managing people and/or leading teams is essential.
• Experience in customer service and/or leadership is required.
• Managing projects, programs, or resources is necessary.
• High school diploma / GED with 12 years of customer service/leadership experience
• Experience directly managing people or leading teams, projects, programs or directing allocation of resources

Responsibilities

• Monitor employee production to ensure performance standards.
• Conduct performance reviews and coach staff.
• Assist with hiring processes and provide job instructions.
• Analyze reports for trends and make recommendations.
• Help associates resolve work‑related issues
• Assist with development of program training documents
• Ensure open communication with the staff
• Proactively identify program issues and propose ways to address concerns
• Maintain positive rapport with internal and external customers to identify areas for continuous improvement
• Understand contract obligations
• Assist in development of project task plan and SOPs
• Analyze reports for trends and give recommendations
• Report all adverse events in alignment with training and SOP
• Perform related duties as assigned

Skills

Customer service

Leadership

Team management

Performance monitoring

Problem-solving

Communication

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma / GED

Job description

Patient Support Program Operations Supervisor (Hub Services/Patient Access)

Amgen’s mission is to serve patients living with serious illnesses. Since 1980, Amgen has pioneered biotech to fight the world’s toughest diseases. With focus on Oncology, Inflammation, General Medicine, and Rare Disease, we reach millions of patients each year. As a member of Amgen, you will help make a lasting impact on the lives of patients while advancing science to serve patients.

What You Will Do

In this vital role you will drive industry‑leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a best‑in‑class patient support program from the ground up.

• Conduct daily monitoring of employee production to ensure teams meet or exceed performance and quality measures
• Conduct routine performance reviews and provide feedback to direct reports
• Coach staff and assist with hiring and termination process
• Provide day‑to‑day instructions to team members on job responsibilities
• Help associates resolve work‑related issues
• Assist with development of program training documents
• Ensure open communication with the staff
• Proactively identify program issues and propose ways to address concerns
• Maintain positive rapport with internal and external customers to identify areas for continuous improvement
• Understand contract obligations
• Assist in development of project task plan and SOPs
• Analyze reports for trends and give recommendations
• Report all adverse events in alignment with training and SOP
• Perform related duties as assigned

Basic Qualifications

• Doctorate degree
• OR Master’s degree and 3 years of customer service and/or leadership experience
• OR Bachelor’s degree and 5 years of customer service and/or leadership experience
• OR Associate’s degree and 10 years of customer service and/or leadership experience
• OR High school diploma / GED and 12 years of customer service and/or leadership experience
• Must have experience directly managing people and/or leadership experience leading teams, projects, programs, or directing allocation of resources

Preferred Qualifications

• 3+ years of proven experience in a reimbursement hub, medical insurance, physician office, or healthcare setting
• Bachelor’s degree preferred
• Previous supervisory or leadership experience preferred
• In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
• Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and/or techniques to respond to business needs

Benefits and Compensation

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Amgen offers a total rewards plan, including health and welfare plans, financial plans, work/life balance, and career development opportunities. Benefits include a comprehensive employee benefits package, discretionary annual bonus program, stock‑based long‑term incentives, award‑winning time‑off plans, and flexible work models.

Amgen is an Equal Opportunity employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.