Patient Support Ops Lead - Hub Services & Access

BioSpace; Tampa (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive employee benefits package

Discretionary annual bonus program

Flexible work models

Job summary

A leading biotechnology company is seeking a Patient Support Program Operations Supervisor to drive transformation in patient services. This role involves managing team performance, coaching staff, and ensuring program effectiveness. Ideal candidates should have a strong background in customer service and leadership, with relevant educational qualifications. Experience in healthcare settings is preferred. This position offers a comprehensive benefits package and opportunities for career development.

Qualifications

• Directly managing people and/or leading teams is essential.
• Experience in customer service and/or leadership is required.
• Managing projects, programs, or resources is necessary.

Responsibilities

• Monitor employee production to ensure performance standards.
• Conduct performance reviews and coach staff.
• Assist with hiring processes and provide job instructions.
• Analyze reports for trends and make recommendations.

Skills

Customer service

Leadership

Team management

Performance monitoring

Problem-solving

Communication

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma / GED

Job description

A leading biotechnology company is seeking a Patient Support Program Operations Supervisor to drive transformation in patient services. This role involves managing team performance, coaching staff, and ensuring program effectiveness. Ideal candidates should have a strong background in customer service and leadership, with relevant educational qualifications. Experience in healthcare settings is preferred. This position offers a comprehensive benefits package and opportunities for career development.