Manager, Operations – Access and Patient Support

Cardinal Health; Pierre (SD); On-site; USD 90,000 - 130,000; Full time

Job summary

Cardinal Health Sonexus Access and Patient Support helps manufacturers remove barriers to care so that patients can access, afford and remain on therapy. Our hub services streamline patient onboarding, enrollment and adherence, with a centralized facility just outside Dallas, Texas.

This full-time role leads the patient services hub, guides operational teams, and shapes strategies through capacity planning and tech evaluations to drive efficient, compliant patient access.

Qualifications

• Demonstrate knowledge of Patient Services hub market, regulations and industry trends.
• Experience building and managing high-performing operational teams.
• Experience interviewing, hiring and training hub staff; performance management.

Responsibilities

• Demonstrate advanced knowledge of the Patient Services hub market and regulations.
• Oversee hub teams responsible for patient enrollment and reimbursement eligibility.
• Provide overall operational direction and day-to-day leadership of hub operations.
• Recruit, hire, train, and evaluate hub staff; manage performance and resolve issues.
• Support hub strategy with needs assessments, capacity planning, and technology evaluation.

Skills

Hub operations management

Leadership

Staff training

Process improvement

Job description

US-Nationwide-FIELD

Full time

20186786

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in patient and hub services allow us to deliver best-in-class solutions- driving results for our manufacturer partners and successfully assisting patients navigate barriers to access. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Sonexus Access and Patient Support is part of Cardinal Health’s Pharmaceutical and Specialty Solutions division within the Pharmaceutical segment.

Position Responsibilities:

• Demonstrate advanced knowledge of the Patient Services hub market, including but not limited to the following: market landscape, eSolutions, government regulations, and the overall pharmaceutical industry. Additionally, demonstrate expensive experience building and managing high performing operational teams that are adaptable, flexible and patient focused.
• Manages subordinate supervisors who oversee and lead hub team members through the patient enrollment and eligibility reimbursement process.
• Responsible for the overall operational and daily direction, coordination, and evaluation of the operations team.
• Responsibilities include interviewing, hiring and training the hub team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Assists in determining the hub operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational