HUB Program Manager - Patient Support & Analytics

RareMed Solutions; Coraopolis (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

RareMed Solutions seeks a HUB Program Manager for Patient Support Services in the United States. This role leads end-to-end HUB operations, ensuring service levels, regulatory compliance, and client satisfaction through expert program oversight and team leadership.

You will monitor performance with data insights, drive continuous improvement, and serve as the main client contact for updates, referrals, and issue resolution. Strong governance and collaboration are essential.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 3-5 years’ experience in healthcare management.
• Experience in a client facing account or program management role.
• Proficiency with Microsoft Office programs (Excel, Powerpoint, Outlook, etc.)

Responsibilities

• Lead all aspects of HUB program execution, ensuring service levels, compliance, and performance targets are consistently met.
• Oversee contractual obligations, reporting, and day-to-day program operations for pharmaceutical manufacturer clients.
• Ensure full adherence to program business rules and regulatory requirements; proactively address potential compliance risks.
• Analyze program metrics to identify trends, evaluate performance, and develop data-driven strategies for improvement.
• Design and implement solutions to track KPIs and uncover operational efficiencies.
• Serve as the primary client contact for program updates, referral status, and issue resolution.
• Conduct regular meetings and business reviews with clients; deliver clear, insightful presentations on program performance, patient outcomes, and improvement opportunities.
• Respond promptly to client inquiries on program design, industry trends, and service expectations.
• Work closely with internal teams to ensure timely and accurate referral processing.
• Partner with leadership and Account Director to drive innovation and enhance overall program effectiveness.
• Identify and implement initiatives that improve patient care solutions and operational workflows.
• Develop and maintain SOPs, training materials, and quick reference guides to support program operations and team readiness.
• Build and maintain strong relationships with manufacturer contacts and HUB partners to ensure alignment and satisfaction.
• Develop and present quarterly business reviews to client and partners.
• Perform other responsibilities as assigned to support program success and organizational goals.

Skills

Healthcare mgmt exp (3-5y)

Education

Bachelor's Degree or equiv

Job description

RareMed Solutions seeks a HUB Program Manager for Patient Support Services in the United States. This role leads end-to-end HUB operations, ensuring service levels, regulatory compliance, and client satisfaction through expert program oversight and team leadership.

You will monitor performance with data insights, drive continuous improvement, and serve as the main client contact for updates, referrals, and issue resolution. Strong governance and collaboration are essential.