Remote Patient Support & Lead Conversion Specialist

Twoconnect; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Permanent work from home

5:00 AM – 2:00 PM PHT schedule (flex)

HMO with 2 dependents

Career development training

Inclusive culture

Global career opportunities

Job summary

Twoconnect is seeking a proactive sales support specialist to respond to inquiries, provide information on chiropractic services, manage leads, and schedule initial consultations for new and existing patients.

You will keep accurate records in the lead management system, track conversion metrics, coordinate with chiropractors and staff for smooth scheduling, and deliver excellent, confidential patient service from a remote work setup.

Qualifications

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.
• Background in the medical field, such as healthcare administration, medical sales, or a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient-focused attitude with a commitment to delivering high-quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Responsibilities

• Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).
• Provide information about chiropractic services, addressing any questions or concerns potential patients may have.
• Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.
• Reactivate previous patients through proactive outreach and follow‑up campaigns.
• Maintain accurate and up‑to‑date records of all enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and other relevant metrics.
• Schedule initial consultations and follow‑up appointments for new and existing patients.
• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service, ensuring a positive experience for all patients.
• Address any issues or complaints promptly and professionally, escalating when necessary.
• Other role specific duties as they arise.

Skills

Lead management

CRM software

Communication skills

Multitasking

Time management

Empathy

Patient confidentiality

Education

Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or related field

Tools

CRM software

Job description

Twoconnect is seeking a proactive sales support specialist to respond to inquiries, provide information on chiropractic services, manage leads, and schedule initial consultations for new and existing patients.

You will keep accurate records in the lead management system, track conversion metrics, coordinate with chiropractors and staff for smooth scheduling, and deliver excellent, confidential patient service from a remote work setup.