Remote Medical Receptionist - Dayshift, Home-Based

Twoconnect; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work from home

Mon - Fri: 7:00 AM – 4:00 PM PHT

HMO with 2 free dependents

Government-mandated benefits

Career development training

Team wellness activities

Global opportunities

Job summary

Twoconnect is seeking a Medical Receptionist for a fully remote, dayshift role. You will deliver a high-quality patient experience through phone and email, manage high volumes of inquiries, coordinate appointments across multiple time zones, and maintain accurate patient data in the management system.

Bachelor’s degree preferred; remote experience in healthcare is a plus. Strong communication, time management, and privacy compliance are essential.

Qualifications

• Bachelor’s degree in Administration or health-related field preferred.
• Remote receptionist/administration or customer service experience, ideally in a medical or healthcare setting.
• Excellent verbal and written communication skills with a professional and friendly tone.
• Strong time management and multitasking abilities with a calm, solutions-focused approach.
• Proficient in patient management software and Microsoft Office; familiar with telephony platforms.
• Understanding of patient privacy and confidentiality protocols.
• Ability to work independently and as part of a remote team.
• Familiarity with cloud-based telephony platforms (e.g., 3CX) and Medi Records system.

Responsibilities

• Answer and manage a high volume of inbound calls with timely, accurate responses.
• Respond to inbound email inquiries, including appointment requests and follow-ups.
• Make, modify, and confirm patient bookings across multiple practitioners and time zones.
• Monitor inboxes and prioritize urgent queries.
• Confirm patient registration details and maintain accurate patient information.
• Coordinate follow-up appointments and recalls; support administrative workflows.
• Ensure documentation and correspondence are privacy-compliant.
• Liaise with internal teams to flag scheduling issues and process improvements.

Job description

Twoconnect is seeking a Medical Receptionist for a fully remote, dayshift role. You will deliver a high-quality patient experience through phone and email, manage high volumes of inquiries, coordinate appointments across multiple time zones, and maintain accurate patient data in the management system.

Bachelor’s degree preferred; remote experience in healthcare is a plus. Strong communication, time management, and privacy compliance are essential.