Remote Patient Lead Conversion Specialist

HireHawk; Beverly Hills (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

HireHawk is seeking an experienced Inbound Sales Specialist to manage the Beverly Hills cosmetic surgery practice lead flow. You will respond to new inquiries, book consultations, and stay engaged with prospects who aren’t ready to commit yet.

Role requires 2–4+ years in high-touch sales, strong English communication, and meticulous CRM documentation. After-hours responsiveness is important to prevent delays in patient conversion.

Qualifications

• 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or another high-touch consumer sales environment.
• Excellent spoken and written English with a polished, professional communication style.
• Strong phone confidence and experience making and receiving customer- or patient-facing calls.
• Proven ability to convert inbound interest into appointments or consultations through timely, persistent follow-up.
• Experience managing leads across phone, email, and SMS while keeping accurate CRM records.
• High emotional intelligence with the ability to establish trust quickly and communicate confidently without sounding pushy.
• Ability to work independently in a remote environment while maintaining exceptional responsiveness, organization, and follow-through.

Responsibilities

• Own the inbound patient lead pipeline and respond to new inquiries with urgency across phone, text, and email.
• Turn qualified interest into booked consultations by guiding prospects toward the next step.
• Follow up consistently with prospects who do not book immediately with personalized communication.
• Build longer-term nurture relationships withprospective patients who are interested but need more time.
• Maintain a polished, reassuring phone presence with affluent prospective patients.
• Qualify incoming leads and identify where each prospect is in their decision-making process.
• Keep all interactions and next steps documented in the CRM.
• Provide after-hours and weekend lead coverage to ensure fast responses.
• Support patients after consultation when needed as they consider surgery.

Skills

Inbound sales

Lead conversion

Phone confidence

English communication

Education

High school diploma

Tools

CRM platform

ManyChat

Meta/Instagram leads

Job description

HireHawk is seeking an experienced Inbound Sales Specialist to manage the Beverly Hills cosmetic surgery practice lead flow. You will respond to new inquiries, book consultations, and stay engaged with prospects who aren’t ready to commit yet.

Role requires 2–4+ years in high-touch sales, strong English communication, and meticulous CRM documentation. After-hours responsiveness is important to prevent delays in patient conversion.