Remote Care Connection Support Specialist

Aspen Dental; Texas; Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401K Investment Plan

Ongoing training and coaching

Fully remote position

Job summary

ClearChoice Management Services, LLC is seeking a Support Representative for the Care Connection Team in a fully remote role. You will be the first contact for prospective patients, guiding them toward a free consultation and helping them navigate scheduling and paperwork.

Ideal candidates have at least 2 years in customer service, 1 year in consultative sales, and strong empathy. Bilingual Spanish-English is strongly preferred, with Salesforce or G-Suite experience a plus.

Qualifications

• 2+ years of customer service experience.
• 1+ year of consultative sales experience.
• Experience in dental, healthcare, or fields requiring empathy is a plus.
• A confident approach and ability to build rapport.
• Proficient active listening skills.
• Soft skills of patience, positivity and respectfulness.
• Strong interpersonal skills as well as verbal communication skills.
• Self-motivation, drive, and initiative.
• Comfortable seeking and receiving coaching and guidance.
• Ability to help others with basic computer and tech problem solving skills.
• Experience with Salesforce is a plus.
• Experience with G‑suites is a plus.
• Strongly in need of bilingual Spanish-English candidates.

Responsibilities

• Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment.
• Spend a majority of time on inbound phone calls from prospective patients in need of support.
• Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services.
• Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation.
• Show confidence and expertise overcoming objections.
• Ability to thoroughly explain our services to prospective patients.
• Listening empathetically to Prospective Patients needs and think critically to provide helpful solutions.
• Guide callers through troubleshooting and navigating the online paperwork and online appointments.
• Provide prospective patients with accurate driving directions to the location they are scheduled.
• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.
• Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning

Skills

Customer service

Consultative sales

Bilingual Spanish-English

Active listening

Rapport building

Verbal communication

Patience

Motivation

Coaching receptiveness

Tech problem solving

Tools

Salesforce

G-Suites

Job description

ClearChoice Management Services, LLC is seeking a Support Representative for the Care Connection Team in a fully remote role. You will be the first contact for prospective patients, guiding them toward a free consultation and helping them navigate scheduling and paperwork.

Ideal candidates have at least 2 years in customer service, 1 year in consultative sales, and strong empathy. Bilingual Spanish-English is strongly preferred, with Salesforce or G-Suite experience a plus.