Remote Patient Support Case Manager

Momentum Life Sciences, Inc.; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

Momentum Life Sciences, Inc. is seeking a non-clinical inbound specialist to provide compassionate, patient-centered support across multiple programs.

You will handle inbound/outbound calls, emails, and chats, connecting patients to resources and coordinating with clinical teams to ensure compliant, timely information. The role emphasizes empathy, high-speed problem-solving, and the ability to manage multiple channels while maintaining HIPAA-compliant documentation and patient privacy.

Qualifications

• Associates Degree required and 2 years' experience in pharmaceutical/healthcare patient support services setting (Bachelor's Preferred).
• Patient support experience in a telephonic environment including patient assistance, reimbursement and/or oncology experience.
• Experience with being held accountable to metrics and maintaining a high standard of work in a real-time contact environment.

Responsibilities

• Provide virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text.
• Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating a connection built on trust and rapport.
• Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients.
• Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations.
• Ability to manage multiple customers, channels, requests, or tasks, able to prioritize, organize, and execute them efficiently and effectively.

Skills

Customer support

Empathy

Multitasking

Fast learner

Typing speed 40 WPM

Education

Associates Degree

Bachelor's degree preferred

Tools

Salesforce

Genesys

Microsoft Word

Excel

PowerPoint

Job description

Momentum Life Sciences, Inc. is seeking a non-clinical inbound specialist to provide compassionate, patient-centered support across multiple programs.

You will handle inbound/outbound calls, emails, and chats, connecting patients to resources and coordinating with clinical teams to ensure compliant, timely information. The role emphasizes empathy, high-speed problem-solving, and the ability to manage multiple channels while maintaining HIPAA-compliant documentation and patient privacy.