Remote Patient Support & Adherence Specialist

AstraZeneca; United States; Remote; USD 82,000 - 124,000; Full time

Job summary

AstraZeneca is seeking a OneSource Support Specialist for a fully remote role based in the United States. The candidate should reside in a US time zone within the support territory, with hours 9:30 AM to 6:00 PM EST. Travel up to 10% to Alexion sites may be required for training and program support.

The role centers on high-touch PSP patient support, onboarding through long-term adherence, disease education, and coordination with cross-functional teams to resolve non-clinical issues.

Qualifications

• Associates Degree required or equivalent experience.
• 3–5 years in case management or related healthcare customer service.
• Strong communication and problem-solving skills, plus data entry proficiency.

Responsibilities

• Provide onboarding and ongoing adherence support to patients.
• Share disease state education and resources with patients and caregivers.
• Communicate BI results and help interpret them with patients/HCPs.
• Assist with insurance coverage navigation and reimbursement processes.

Skills

Case management

Communication

Problem-solving

Data entry

Organization

Education

Associates Degree

BA/BS degree preferred

Tools

CRM

Job description

AstraZeneca is seeking a OneSource Support Specialist for a fully remote role based in the United States. The candidate should reside in a US time zone within the support territory, with hours 9:30 AM to 6:00 PM EST. Travel up to 10% to Alexion sites may be required for training and program support.

The role centers on high-touch PSP patient support, onboarding through long-term adherence, disease education, and coordination with cross-functional teams to resolve non-clinical issues.