Remote Patient Success Advocate - Evening Shift

Cadence; United States; Remote; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive salaries

Medical, dental, and vision insurance

401K and matching

Paid Parental Leave

Charitable Donation Match program

Job summary

A healthcare technology company is seeking a Patient Success Advocate to join their remote monitoring program. This role focuses on providing support to patients via multiple channels, ensuring patient engagement and satisfaction. The ideal candidate should have experience in customer service, especially within healthcare, and be adept at problem-solving. With an emphasis on continuous improvement and patient care, this position offers a competitive salary and benefits in a collaborative work environment.

Qualifications

• Experience with multi-channel interactions including voice, email, and SMS.
• Prior experience in a remote work environment.
• Willingness to receive and provide feedback positively.

Responsibilities

• Provide professional assistance via phone, email, and chat.
• Educate customers on Cadence technology products.
• Escalate patient concerns appropriately.

Skills

Multi-channel help desk experience

Experience with Zendesk

Customer-facing healthcare experience

Remote patient monitoring support

Problem-solving ability

Experience with Medicare patients

Job description

A healthcare technology company is seeking a Patient Success Advocate to join their remote monitoring program. This role focuses on providing support to patients via multiple channels, ensuring patient engagement and satisfaction. The ideal candidate should have experience in customer service, especially within healthcare, and be adept at problem-solving. With an emphasis on continuous improvement and patient care, this position offers a competitive salary and benefits in a collaborative work environment.