Remote Patient Engagement Specialist

Jobgether; États-Unis; À distance; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Remote work

Healthcare benefits

PTO and holidays

Résumé du poste

Jobgether, on behalf of a partner company, seeks a Patient Engagement Specialist in the United States. You will support patients through remote healthcare monitoring, troubleshoot devices, and guide adherence to care plans.

Working mainly via a dedicated call center, you’ll educate patients, handle administrative tasks, and maintain HIPAA-compliant records. This full-time remote role includes healthcare benefits and on-call weekend rotations.

Qualifications

• Previous experience in patient support or healthcare administration.
• Empathetic, patient-centered guidance with clear communication.
• Experience in medical billing and appointment scheduling.
• Excellent written and verbal communication with diverse stakeholders.
• Strong organizational skills and attention to detail.
• Proficiency with healthcare management systems and patient portals.
• Ability to work independently in a remote setting.
• Willingness to participate in weekend on-call rotations.
• Preferred: Medical Assistant certification.

Responsabilités

• Support patients through inbound and outbound calls for remote monitoring.
• Troubleshoot monitoring devices and assist with services usage.
• Coach patients to improve compliance and engagement with care plans.
• Document interactions and maintain HIPAA-compliant records.
• Coordinate follow-ups and monitor orders through the portal.
• Collaborate with clinical and operational teams to resolve issues.
• Communicate updates on monitoring progress and required actions.
• Participate in weekend on-call rotations as needed.

Connaissances

Empathy

Patient support

Communication

Problem solving

Attention to detail

Remote work

Formation

Medical Assistant certification

Outils

EMR systems

Patient portals

Description du poste

Jobgether, on behalf of a partner company, seeks a Patient Engagement Specialist in the United States. You will support patients through remote healthcare monitoring, troubleshoot devices, and guide adherence to care plans.

Working mainly via a dedicated call center, you’ll educate patients, handle administrative tasks, and maintain HIPAA-compliant records. This full-time remote role includes healthcare benefits and on-call weekend rotations.