Senior Patient Engagement & Success Manager (Remote)

PatientPartner; United States; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Stock options

Unlimited paid time off

Remote work option

Job summary

A healthcare technology company is looking for a Customer Success Manager to lead Patient Engagement. The role involves managing patient and mentor experience while ensuring satisfaction. Candidates should have 4+ years in Customer Success or healthcare program management. Responsibilities include onboarding mentors, guiding patients, and analyzing engagement metrics. This full-time position offers stock options and a mission-driven work environment that impacts patients' healthcare journeys.

Qualifications

• 4+ years of experience in Customer Success or similar roles.
• Experience in healthcare organizations, preferably in medical devices or pharmaceuticals.
• Proven success in managing teams and improving engagement metrics.

Responsibilities

• Recruit, onboard, and manage mentors focusing on retention and compliance.
• Guide patients along their healthcare journey with empathy.
• Support patients with scheduling and appointments.
• Deliver bi-weekly internal reports and monthly client insights.
• Identify gaps in engagement and implement scalable solutions.

Skills

Customer Success

Program Management

Patient Engagement

Leadership

Communication

Organization

Data Analysis

Tech-savvy

Tools

CRM systems

Reporting tools

Project management platforms

Job description

A healthcare technology company is looking for a Customer Success Manager to lead Patient Engagement. The role involves managing patient and mentor experience while ensuring satisfaction. Candidates should have 4+ years in Customer Success or healthcare program management. Responsibilities include onboarding mentors, guiding patients, and analyzing engagement metrics. This full-time position offers stock options and a mission-driven work environment that impacts patients' healthcare journeys.