Remote Healthcare Customer Advocate

HireTalent - Staffing & Recruiting Firm; United States; Remote; USD 20,457 - 29,136; Full time

Job summary

A leading staffing and recruiting firm seeks a Personal Advocate to assist clients in a 100% remote capacity. This entry-level role emphasizes empathy and strong multitasking abilities, making it essential for candidates to provide excellent service while navigating various systems. Responsibilities include educating clients on available resources and maintaining a positive first impression during calls. Applicants should have relevant educational backgrounds and proven customer service skills.

Qualifications

• Ability to manage multiple tasks and set priorities.
• Demonstrated ability to type effectively and learn new software.
• Superb interpersonal communication and effective listening skills.

Responsibilities

• Answering inbound calls to assist customers with benefits and eligibility.
• Educating callers on available resources and assessing risks.
• Providing sensitive and warm customer service in handling calls.

Skills

Empathy

Strong technology skills

Multitasking

Education

Bachelor's degree in mental health or related field

Tools

Computer multi-tasking

Job description

A leading staffing and recruiting firm seeks a Personal Advocate to assist clients in a 100% remote capacity. This entry-level role emphasizes empathy and strong multitasking abilities, making it essential for candidates to provide excellent service while navigating various systems. Responsibilities include educating clients on available resources and maintaining a positive first impression during calls. Applicants should have relevant educational backgrounds and proven customer service skills.