Specialty Pharmacy Supervisor of Patient Services

Shields Health Solutions; Sacramento (CA); Remote; USD 85,000 - 110,000; Full time

Job summary

Shields Health Solutions seeks a Supervisor of Patient Services to lead a team of up to 10 FTEs, enhance patient interactions, and drive workflow efficiency across our patient services operations. You will partner with the Manager of Patient Services to mentor staff, monitor productivity, and ensure service excellence for patients and internal stakeholders.

Remote with occasional West Coast travel (WA, OR, CA); strong leadership, pharmacy tech background, and proficiency with EPIC and MS Office

Qualifications

• High school diploma or equivalent
• 3+ years of pharmacy technician experience
• 1+ years of Pharmacy Liaison experience preferred
• State registration and national CPhT certification required (or obtained within an agreed timeframe)

Responsibilities

• Lead, coach, and develop a team of up to 10 FTEs
• Review staff messaging and Epic pools to ensure timely completion of work
• Support FFT communications and resolve delivery slip concerns
• Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons
• Monitor PA Log activity and identify operational gaps
• Evaluate TelemetryRx completion and coordinate coverage as needed
• Observe workflows and provide coaching and performance feedback
• Assist with weekly staff meetings and rollout kickoff calls
• Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff
• Recommend and implement workflow improvements in partnership with the Manager of Patient Services
• Identify opportunities to enhance patient interactions and operational efficiency
• Support onboarding and new-hire access requirements

Skills

Leadership

Coaching

Organizational skills

Communication

Interpersonal skills

Education

High school diploma or equivalent

State registration and CPhT certification

Pharmacy Liaison experience preferred

Tools

Epic

EMR systems

Microsoft Office

Job description

Supervisor of Patient Services

Location: Remote with onsite travel as needed in the West Coast region (WA, OR, CA)

Make an Impact on the Patient Experience

Are you a pharmacy professional who thrives in a leadership role and is passionate about improving patient care, team performance, and operational excellence? We are seeking a Supervisor of Patient Services to support and develop a high-performing team while driving workflow efficiency, collaboration, and service excellence across our patient services operations. In this role, you will partner closely with the Manager of Patient Services to oversee daily operations, evaluate productivity and workflows, mentor team members, and help ensure exceptional support for both patients and internal stakeholders.

Job Purpose

Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members.

What You'll Do

• Lead, coach, and develop a team of up to 10 FTEs
• Review staff messaging and Epic pools to ensure timely completion of work
• Support FFT communications and resolve delivery slip concerns
• Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons
• Monitor PA Log activity and identify operational gaps
• Evaluate TelemetryRx completion and coordinate coverage as needed
• Observe workflows and provide coaching and performance feedback
• Assist with weekly staff meetings and rollout kickoff calls
• Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff
• Recommend and implement workflow improvements in partnership with the Manager of Patient Services
• Identify opportunities to enhance patient interactions and operational efficiency
• Support onboarding and new-hire access requirements

Education & Experience

High school diploma or equivalent3+ years of pharmacy technician experience1+ years of Pharmacy Liaison experience preferredState registration and national CPhT certification required (or obtained within an agreed timeframe)

What Makes You Successful

• Strong leadership and coaching abilities
• Excellent organizational skills and attention to detail
• Outstanding interpersonal and communication skills
• High integrity and professionalism
• Dependable, collaborative, and patient-focused
• Proficient in Pharmacy Operating Systems, EMRs, and Microsoft Office

Confidentiality & Professionalism

Discretion and confidentiality are essential, as this position involves highly sensitive patient information, private data, and personnel-related matters. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email .