Remote Patient Services Specialist

iHealth; Oakdale (MN); Remote; USD 34,000 - 46,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Tuition Reimbursement

Job summary

iHealth is seeking a Patient Services Representative to handle patient registration, check-in, and clinical support across locations. The role supports therapists and engages in scheduling, insurance verification, and patient communications.

The position operates full-time with a Monday–Thursday 7:30 AM–4:30 PM and Friday 8:00 AM–3:00 PM, with remote work and potential to float to various sites. Prior experience in medical/ admin offices is preferred and a $1,500 sign-on bonus is offered.

Qualifications

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred
• Preference given to those pursuing Physical/ Occupational Therapy graduate studies or a Master’s in Athletic Training
• 100 hours of related experience

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
• With instruction from Therapist, guide patients through education/intervention provided by therapist
• Assist in organizing and writing literature for exercises, therapy, and sport programs; may assist in program development
• Coordinate schedules for Volunteer Tech program; train and orient incoming Techs
• Clean and stock exam rooms, gym, equipment, and therapy space
• May assist with and/or lead group and individual fitness classes, if qualified
• Able to lift and set up weights for clients
• Assist with check-in for individual and group fitness classes
• Coordinate equipment repair as needed
• Assist with patient transport within the clinic
• Any and all other duties as assigned

Skills

Customer service experience

Administrative skills

Teamwork

Education

High School diploma/GED or equivalent

Graduate school in Physical/ Occupational Therapy or Master’s in Athletic Training (preferred)

Tools

Microsoft Word

Outlook

Excel

Job description

iHealth is seeking a Patient Services Representative to handle patient registration, check-in, and clinical support across locations. The role supports therapists and engages in scheduling, insurance verification, and patient communications.

The position operates full-time with a Monday–Thursday 7:30 AM–4:30 PM and Friday 8:00 AM–3:00 PM, with remote work and potential to float to various sites. Prior experience in medical/ admin offices is preferred and a $1,500 sign-on bonus is offered.