Remote Patient Services Coordinator

HealthLinc; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative to handle remote front-d desk duties, verify insurances, collect payments, and schedule patient visits. You will work with a team and report to the Assistant Site Operations Director to ensure smooth patient flow and accurate data entry.

The role requires strong customer service, communication and basic math skills, with experience in EHR and PHreesia systems. This is a remote position serving patients across the network.

Qualifications

• High school diploma or equivalent required; healthcare admin experience a plus.
• Strong customer service and communication skills; ability to work well in a team.

Responsibilities

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients according to policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with voicemail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• Performs other duties as assigned.
• Generates patient demographic sheet and route slips for each visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on referred patients.

Skills

Customer service

Verbal & written communication

Teamwork

Basic math

Organization & time management

Flexibility & adaptability

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Job description

HealthLinc is seeking a Patient Service Representative to handle remote front-d desk duties, verify insurances, collect payments, and schedule patient visits. You will work with a team and report to the Assistant Site Operations Director to ensure smooth patient flow and accurate data entry.

The role requires strong customer service, communication and basic math skills, with experience in EHR and PHreesia systems. This is a remote position serving patients across the network.