Remote Insurance Verification Specialist (Therapy Focus)

iHealth; Minnesota; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Lifetime Fitness Subsidy

Car Rental discounts

Job summary

iHealth is seeking an Insurance Verification Specialist to provide exceptional customer service while verifying patient insurance benefits and documenting information. You will communicate with patients, insurance representatives, clinic staff, and outside vendors, and you may work remotely after six months based on performance.

Role includes handling telephonic inquiries, scheduling in the practice management system, and ensuring HIPAA-compliant documentation.

Qualifications

• High School diploma/GED or equivalent.
• Customer service experience required.
• Previous experience in a healthcare facility in relation to pre-registration, insurance verification, or appointment scheduling preferred.

Responsibilities

• Verify and document insurance information as defined by current business practices.
• Research denials and report findings back to billing denial team.
• Accurately and efficiently schedule new and existing patients in the current practice management system.
• Answer inbound calls in a timely, pleasant and professional manner.
• Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments.

Skills

Customer service

Education

High School diploma/GED

Job description

iHealth is seeking an Insurance Verification Specialist to provide exceptional customer service while verifying patient insurance benefits and documenting information. You will communicate with patients, insurance representatives, clinic staff, and outside vendors, and you may work remotely after six months based on performance.

Role includes handling telephonic inquiries, scheduling in the practice management system, and ensuring HIPAA-compliant documentation.