Remote Patient Services & Scheduling Specialist

Boston Medical Center (BMC); United States; Remote; USD 28,000 - 32,000; Full time

Job summary

Boston Medical Center (BMC) is seeking a Patient Service Representative to handle inbound/outbound calls, scheduling, and patient inquiries for up to six ambulatory practices. This remote role requires a quiet, secure workspace and a stable internet connection to support efficient patient interactions.

Responsibilities include confirming appointments, updating patient records in Epic, assisting with insurance verification and authorizations, and guiding patients with post-visit instructions

Qualifications

• High school diploma or GED required.
• Ability to explain healthcare topics with empathy.
• Excellent English written and spoken communication.
• Comfort with multiple communication tools (phone, chat, email, mail).
• Proficient in Epic and MS Office.

Responsibilities

• Handle inbound/outbound calls and scheduling for ambulatory practices.
• Clarify patient questions and document updates per guidelines.
• Verify insurance and manage authorizations as needed.
• Provide directions and home instructions for visits.
• Maintain HIPAA-compliant patient communications.

Skills

Empathy

Communication skills

Scheduling accuracy

HIPAA compliance

Epic & MS Office

Multi-channel communication tools

Education

High School diploma or GED

Tools

Epic EHR

Microsoft Office

Job description

Boston Medical Center (BMC) is seeking a Patient Service Representative to handle inbound/outbound calls, scheduling, and patient inquiries for up to six ambulatory practices. This remote role requires a quiet, secure workspace and a stable internet connection to support efficient patient interactions.

Responsibilities include confirming appointments, updating patient records in Epic, assisting with insurance verification and authorizations, and guiding patients with post-visit instructions