Ambulatory Services Representative 1

BMC Company 100; Boston (MA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Flexible Spending Accounts

403(b) savings matches

Paid time off

Career advancement

Job summary

Boston Medical Center is seeking an Ambulatory Services Representative to coordinate ambulatory patient access, including front-end customer service, registration, insurance verification, scheduling, and related administrative duties in the Ambulatory Float Pool.

The part-time per diem role requires an associates degree or equivalent with two years of relevant experience, strong English communication, confidentiality, and computer skills.

Qualifications

• Associates degree (or equivalent) or HS/GED plus two years of relevant experience.
• Experience in a clinical setting preferred.
• Excellent English communication and interpersonal skills; maintain confidentiality.

Responsibilities

• Coordinate front-end patient access activities: registration, MPI demographics, visit management and scheduling.
• Verify insurance coverage and collect co-pay where applicable.
• Perform pre-authorization, referrals, and reconciliation tasks.
• Provide broad administrative support and customer service for the department.

Skills

Reception & customer service

MPI registration

Appointment scheduling

Insurance verification

Pre-authorization

Education

Associates degree or HS/GED

Tools

Microsoft Office

Job description

POSITION SUMMARY

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc). Position: Ambulatory Services Representative Department: Ambulatory Float Pool Schedule: Part Time (Per Diem)

ESSENTIAL DUTIES & RESPONSIBILITIES

Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: Reception & customer service creating or verifying Master Patient Index (MPI) registration demographics visit management appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc) insurance/coverage verification co-payment collection front-end review and correcting registration & insurance edits pre-authorization, referral coordination and referral reconciliation Referral work lists Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc). Other related duties as needed.

JOB REQUIRMENTS

Associates degree (or equivalent) or HS/GED plus at least two years relevant experience.

Experience working in a clinical setting preferred.

Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

Compensation Range: $20.53- $25.02 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

Benefits

• medical
• dental
• vision
• pharmacy
• contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• earned time cash out
• paid time off
• career advancement opportunities
• resources to support employee and family wellbeing

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.