Remote Patient Services Lead: Scheduling & Access

Novant Health; Winston-Salem (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

Novant Health is seeking a Patient Services Coordinator Lead for a remote role supporting clinics in North Carolina. This leadership position focuses on delivering a professional patient experience and strong operational support.

The role requires coordinating back-up support to the Clinic Administrator, guiding coordinators, ensuring accurate demographics and insurance data, and optimizing appointment scheduling for efficient access.

Qualifications

• High School Diploma or GED required.
• Minimum of three years of clerical experience in medical office setting required.
• Other related experience may be considered in lieu of medical office experience.

Responsibilities

• Provide back-up support to the Clinic Administrator in daily operations of the practice's business office functions.
• Lead and guide Patient Service Coordinators in daily administrative operations.
• Ensure patient demographics, insurance information, charges, and collections are recorded accurately and timely.
• Schedule patient appointments accurately and efficiently to optimize clinic schedules and access.

Skills

Customer service

Leadership

Communication

Problem solving

Medical terminology

Education

High School Diploma or GED

Tools

Medical office software

Job description

Novant Health is seeking a Patient Services Coordinator Lead for a remote role supporting clinics in North Carolina. This leadership position focuses on delivering a professional patient experience and strong operational support.

The role requires coordinating back-up support to the Clinic Administrator, guiding coordinators, ensuring accurate demographics and insurance data, and optimizing appointment scheduling for efficient access.