Patient Scheduling Coordinator (Remote/Hybrid, Epic)

NeighborHealth Center, Inc.; Raleigh, Northern (NC, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

NeighborHealth Center, Inc. is seeking a Scheduler to join our team in Raleigh, NC. This full-time, non-exempt role primarily handles appointment scheduling and front-office coordination. The position starts as remote with potential move to on-site or hybrid arrangements as needs evolve.

The ideal candidate will manage the appointment call queue, schedule new and return visits, assist with provider templates, and liaise with community partners. Proficiency in Epic and MS Office is preferred.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service, office work, or a clinical setting.
• Ability to remote work with a home office setup and secure Internet connection; M-F, 8am-5pm.

Responsibilities

• Answer and manage incoming calls to the Appointment Call Queue.
• Schedule appointments, including new patient, return, and nurse visits.
• Assist Front Office Supervisor with provider templates and run rescheduling reports.
• Act as liaison between NeighborHealth and Ministry/Healthcare Partners ( refugee organizations, UNC, Wake Med ).
• Run additional Scheduling Reports, contact patients, and complete recalls, no-shows, cancellations.

Skills

Communication skills

Independent work

Customer service

Clinical scheduling

Education

High School Diploma

Tools

Outlook

Word

Excel

Epic

Job description

NeighborHealth Center, Inc. is seeking a Scheduler to join our team in Raleigh, NC. This full-time, non-exempt role primarily handles appointment scheduling and front-office coordination. The position starts as remote with potential move to on-site or hybrid arrangements as needs evolve.

The ideal candidate will manage the appointment call queue, schedule new and return visits, assist with provider templates, and liaise with community partners. Proficiency in Epic and MS Office is preferred.