Remote Care Coordination Specialist

Community Care Physician Network, LLC; Cary (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Community Care of North Carolina is seeking a Call Center Coordinator in a remote role to support statewide care management outreach and referrals. The position emphasizes professional communication, customer service, and efficient handling of inquiries and resources.

The coordinator will document activities, verify demographics, and collaborate with care teams to connect members with appropriate services while maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required; healthcare exposure preferred.
• Experience in telephonic outreach and customer service is desirable.
• Familiarity with care management concepts improves performance.

Responsibilities

• Conduct telephonic outreach to identified members for care management engagement.
• Receive, filter, and route referrals; assist with scheduling and resources.
• Document member screenings and coordinate with clinical teams as needed.
• Verify demographic information and provide educational materials.
• Support social determinants of health needs and care navigation.

Skills

Customer service

Telephonic outreach

Communication

Multitasking

MS Office

Education

High School Diploma or GED

Tools

Care Management systems

MS Office

Job description

Community Care of North Carolina is seeking a Call Center Coordinator in a remote role to support statewide care management outreach and referrals. The position emphasizes professional communication, customer service, and efficient handling of inquiries and resources.

The coordinator will document activities, verify demographics, and collaborate with care teams to connect members with appropriate services while maintaining HIPAA compliance.