Remote Care Outreach Coordinator

Community Care of North Carolina Inc; Cary (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Community Care of North Carolina Inc is seeking a Call Center Coordinator in a remote role covering needs statewide. The position emphasizes telephonic outreach to identified members, screening, documenting activities, and coordinating referrals with care teams to support whole-person plans.

The role requires strong customer service, effective communication, and the ability to work independently within HIPAA guidelines while maintaining professional demeanor.

Qualifications

• Demonstrated telephonic outreach experience in a health or care setting.
• Ability to document activities and refer needs per protocols.
• Strong customer service orientation and professional demeanor.

Responsibilities

• Conduct continual telephonic outreach to identified members for care management.
• Receive referrals, document screenings, and link to appropriate care teams.
• Verify demographics and send educational materials and resources.
• Assist with Social Determinants of Health needs and scheduling support.
• Support care coordination and navigation within the health system.
• Maintain HIPAA compliance and meet productivity expectations.

Skills

Telephonic outreach

Customer service

Communication skills

HIPAA compliance

Care coordination

Team collaboration

Organizational skills

Education

High School diploma or GED

Tools

MS Office

Care management software

Job description

Community Care of North Carolina Inc is seeking a Call Center Coordinator in a remote role covering needs statewide. The position emphasizes telephonic outreach to identified members, screening, documenting activities, and coordinating referrals with care teams to support whole-person plans.

The role requires strong customer service, effective communication, and the ability to work independently within HIPAA guidelines while maintaining professional demeanor.