Patient Scheduling Coordinator — Orthopedic Care

Talentify; Wilmington (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho is hiring a Scheduling Coordinator to act as the patient-physician liaison, handling calls and coordinating scheduling at our Ashton, NC office. This role supports referrals, medications requests, and related administrative tasks while maintaining patient confidentiality and excellent service.

Ideal candidates bring healthcare–focused customer service experience, strong communication skills, and proficient use of practice management software. On-site role with training provided.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service in a medical setting or similar.
• Ability to use multiple tech systems and multi-line phone system.
• Strong verbal and written communication, organization, and discretion.

Responsibilities

• Serve as primary contact for incoming calls and route to correct staff.
• Use practice management software to manage scheduling and referrals.
• Respond to patient care questions and process medication requests.
• Reschedule appointments and update patient charts with accuracy.
• Maintain confidentiality and HIPAA compliance at all times.

Skills

Customer service

Medical office experience

Multi-line phone system

Verbal communication

Written communication

Organizational skills

Confidentiality

Integrity

Education

High school diploma

Tools

Practice management software

Job description

EmergeOrtho is hiring a Scheduling Coordinator to act as the patient-physician liaison, handling calls and coordinating scheduling at our Ashton, NC office. This role supports referrals, medications requests, and related administrative tasks while maintaining patient confidentiality and excellent service.

Ideal candidates bring healthcare–focused customer service experience, strong communication skills, and proficient use of practice management software. On-site role with training provided.