Remote Patient Service Specialist

North American Dental Group (NADG); Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Healthcare Spending Account

Paid Time Off

401(k)

Voluntary Life & Disability Insurance

Referral Program

Employee Discount Program

Job summary

North American Dental Group is hiring a Remote Patient Service Representative to handle a high volume of calls, present offers, and schedule appointments. You will use MS Office and maintain patient data while delivering excellent service from a dedicated home workspace.

Ideal candidates have 2+ years in customer service, fast typing, reliable internet, and the ability to multitask across software while maintaining professional communication with patients and practices.

Qualifications

• 2+ years' experience providing superior customer service.
• Proficient with MS Word, Excel, and Outlook.
• Typing speed of 45+ WPM and ability to multitask.
• Reliable high-speed internet at home.
• Private and quiet workspace.

Responsibilities

• Handle a high volume of calls and respond to inquiries.
• Present offers to patients and schedule appointments.
• Overcome objections to secure appointments.
• Maintain accurate patient information in databases.
• Work with practices to provide timely patient solutions.
• Meet and exceed department KPIs.

Skills

Customer service

MS Office

Typing 45 WPM

Private workspace

High-speed Internet

Job description

North American Dental Group is hiring a Remote Patient Service Representative to handle a high volume of calls, present offers, and schedule appointments. You will use MS Office and maintain patient data while delivering excellent service from a dedicated home workspace.

Ideal candidates have 2+ years in customer service, fast typing, reliable internet, and the ability to multitask across software while maintaining professional communication with patients and practices.