Patient Service Representative - Remote

North American Dental Group (NADG); Youngstown (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k

Paid Time Off

Voluntary Life & Disability Insurance

Referral Program

Employee Discount Program

Job summary

North American Dental Group (NADG) is hiring a remote Patient Service Representative to handle high volumes of calls, present offers, and schedule appointments with a patient-first approach. The role requires 2+ years in customer service, proficient MS Office use, and reliable home internet with a private workspace.

Join NADG to support partner dental offices and help deliver best-in-class patient care while meeting KPIs and collaborating with practice teams across the network.

Qualifications

• Minimum 2+ years of customer service experience.
• Proficient with MS Word, Excel, and Outlook.
• Fast typing (45+ WPM) and multitasking.
• Reliable high-speed internet at home.
• Private, dedicated home workspace.

Responsibilities

• Handle a high volume of calls daily.
• Present offers to patients.
• Overcome objections to schedule appointments.
• Schedule a high volume of appointments.
• Use product knowledge to explain solutions.
• Use company databases to track progress.
• Address patient concerns and provide timely solutions.
• Collaborate with practice teams on patient solutions.
• Uphold privacy and comply with policies and laws.
• Update missing or outdated information.
• Meet and aim to exceed KPI targets.
• Work all scheduled days and be punctual.
• Participate in contests/incentives.
• Take on other projects or responsibilities.

Skills

Customer service

MS Office

Typing 45 WPM

Private workspace

Reliable internet

Job description

Remote

$16 an hour

Transforming The Dental Experience

Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best-providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Overview

Patient Service Representative

Remote

Must Have Patient Customer Representative Experience

$16 an hour

Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best-providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team- assist us in pioneering a new culture of dentistry.

Responsibilities

The Role You'll Fill at NADG

• Receives a high volume of calls to answer daily
• Present offers to patients
• Overcoming patient objections to schedule an appointment
• Scheduling a high volume of appointments
• Use product knowledge to showcase the solutions our practices can offer patients
• Use company databases and software to track progress
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions
• Work with practice teams on solutions for patients in a timely manner
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
• Collects missing information or updates outdated information
• Consistently meet and exceed department key performance indicators
• Expected to work all scheduled workdays, during scheduled hours and report to work on time
• Enjoy company contests and incentives
• Other special projects or responsibilities

Qualifications

The Skills We're Looking for

• 2+ years' experience providing superior customer service.
• Experience with M/S office products including Word, Excel, Outlook preferred.
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
• Must have reliable high-speed internet
• Must have a private workspace from home

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Referral Program
• Employee Discount Program

Ready to Join Our Team?

• Our team isn't just looking for good members, we're looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs - apply today and start your career.
• If you are professional and organized yet outgoing, flexible, and energetic, you'll fit right in.
• Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there's a spot for you at our practice. We're excited to hear from you!

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

#NADG3