Dental Patient Service & Scheduling Specialist

North American Dental Group; McDonough (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k

Paid time off

Career growth opportunities

Flexible work environment

Job summary

North American Dental Group is seeking a Patient Service Representative to join our on-site team in the Eastern/Central Time zone. This full-time role runs 40 hours per week with a pay rate of $16.00/hour based on experience, with training Monday–Friday 9:00am–5:30pm EST.

The position involves handling a high volume of calls, presenting offers to patients, scheduling appointments, and using our databases to track progress. We value empathy and patient-first care across partnered practices.

Qualifications

• 2+ years’ experience providing superior customer service.
• Experience with MS Office (Word, Excel, Outlook).
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation.
• Must have reliable high-speed internet.
• Must have a private workspace from home.

Responsibilities

• Receives a high volume of calls to answer daily.
• Present offers to patients.
• Overcoming patient objections to schedule an appointment.
• Scheduling a high volume of appointments.
• Use product knowledge to showcase the solutions our practices can offer patients.
• Use company databases and software to track progress.
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions.
• Work with practice teams on solutions for patients in a timely manner.
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations.
• Collects missing information or updates outdated information.
• Consistently meet and exceed department key performance indicators.
• Expected to work all scheduled workdays, during scheduled hours and report to work on time.
• Enjoy company contests and incentives.
• Other special projects or responsibilities as assigned.

Skills

Customer service

MS Office

Typing 45 WPM

Reliable internet

Private workspace

Tools

Microsoft Word

Excel

Outlook

Job description

North American Dental Group is seeking a Patient Service Representative to join our on-site team in the Eastern/Central Time zone. This full-time role runs 40 hours per week with a pay rate of $16.00/hour based on experience, with training Monday–Friday 9:00am–5:30pm EST.

The position involves handling a high volume of calls, presenting offers to patients, scheduling appointments, and using our databases to track progress. We value empathy and patient-first care across partnered practices.