Patient Service Representative - Remote

North American Dental Group (NADG); Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Healthcare Spending Account

Paid Time Off

401(k)

Voluntary Life & Disability Insurance

Referral Program

Employee Discount Program

Job summary

North American Dental Group is hiring a Remote Patient Service Representative to handle a high volume of calls, present offers, and schedule appointments. You will use MS Office and maintain patient data while delivering excellent service from a dedicated home workspace.

Ideal candidates have 2+ years in customer service, fast typing, reliable internet, and the ability to multitask across software while maintaining professional communication with patients and practices.

Qualifications

• 2+ years' experience providing superior customer service.
• Proficient with MS Word, Excel, and Outlook.
• Typing speed of 45+ WPM and ability to multitask.
• Reliable high-speed internet at home.
• Private and quiet workspace.

Responsibilities

• Handle a high volume of calls and respond to inquiries.
• Present offers to patients and schedule appointments.
• Overcome objections to secure appointments.
• Maintain accurate patient information in databases.
• Work with practices to provide timely patient solutions.
• Meet and exceed department KPIs.

Skills

Customer service

MS Office

Typing 45 WPM

Private workspace

High-speed Internet

Job description

Remote

$16 an hour

Join Us In Transforming The Dental Experience. Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Overview

Patient Service Representative Remote Must Have Patient Customer Representative Experience $16 an hour Join Us In Transforming The Dental Experience. Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Responsibilities

Our Patient Service Center is expanding! As a member of our team, you will...

• Receives a high volume of calls to answer daily
• Present offers to patients
• Overcoming patient objections to schedule an appointment
• Scheduling a high volume of appointments
• Use product knowledge to showcase the solutions our practices can offer patients
• Use company databases and software to track progress
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions
• Work with practice teams on solutions for patients in a timely manner
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
• Collects missing information or updates outdated information
• Consistently meet and exceed department key performance indicators
• Expected to work all scheduled workdays, during scheduled hours and report to work on time
• Enjoy company contests and incentives
• Other special projects or responsibilities as assigned

Qualifications

The Skills We’re Looking for

• 2+ years' experience providing superior customer service.
• Experience with M/S office products including Word, Excel, Outlook preferred.
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
• Must have reliable high-speed internet
• Must have a private workspace from home

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Referral Program
• Employee Discount Program

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.