Remote Patient Scheduling Specialist | Work From Home

Franciscan Alliance, Inc.; United States; Remote; USD 24,000 - 31,000; Full time

Job summary

Franciscan Alliance, Inc. is seeking a Patient Contact Center Scheduler to coordinate, schedule, and register office visits for providers, imaging, and ancillary departments. You will be the first contact for patients and help match needs to the right provider or resource.

This remote role emphasizes scheduling, message routing, and pre-registration, leveraging PEAC processes and EPIC to support patients’ financial discussions and accurate scheduling in a caring healthcare environment.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare contact center, ambulatory or acute clinic or physician office experience preferred.

Responsibilities

• Handle inbound and outbound calls to schedule patients and route inquiries using templates.
• Assess caller needs and respond to ensure resolution of the inquiry or issue.
• Escalate calls to RN, provider clinic, or PEAC leadership as appropriate.
• Suggest improvements to workflows and address medical questions for EPIC build.
• Demonstrate understanding of PEAC processes, templates, search tools, and referral networks.
• Assist with patient insurance registration to reduce financial risk.
• Discuss and collect on the patient’s financial responsibility and provide service estimates.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

Franciscan Alliance, Inc. is seeking a Patient Contact Center Scheduler to coordinate, schedule, and register office visits for providers, imaging, and ancillary departments. You will be the first contact for patients and help match needs to the right provider or resource.

This remote role emphasizes scheduling, message routing, and pre-registration, leveraging PEAC processes and EPIC to support patients’ financial discussions and accurate scheduling in a caring healthcare environment.